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Appartements FAQs

FAQs auf Deutsch

welcome!

We are delighted that you are a guest at Freiburg Appartements. Make yourself at home.
To make you feel at home, we have put together some important information for you.

Do you still have questions? Then we look forward to an e-mail, a phone call - or simply drop by at reception.

We wish you a pleasant stay in Freiburg.

office37@freiburg-appartements.de
Tel. +49 761 600 466 70
Waste and waste separation

Please dispose of waste in the waste garbage cans provided (yellow: plastic, green: paper and brown: residual waste) in the corridors, these are emptied daily. If there are no waste garbage cans in the corridors, please contact us. We will collect the garbage from you if necessary. On departure you can leave the garbage in the apartment and we will dispose of it for you during the final cleaning.

Check-Out

Depart comfortably by 11 am. When leaving the apartment, please place the apartment keys on the table and close the door behind you. Please understand that we have to charge a lump sum of 100,- EUR if you lose your room key. A later departure is possible by prior arrangement until 12 noon. Please contact our reception for this. In the event of an earlier departure, we would be pleased to receive a message the day before departure so that our housekeeping can be optimally deployed.

The surrounding area
Public transport
From the Bertoldsbrunnen stop you have connections in all directions. (approx. 8 minutes on foot)

Direction Hauptbahnhof
Exit Europaplatz (approx. 2 minutes on foot)
Tram line 3
Exit Hauptbahnhof
Approx. 11 minutes on foot from your apartment
Restaurants
GIOIA mia L`OFFICUCINA - Friedrichring 11 (walking distance < 1 minute)
Basho-An - Japanese - Merianstraße 10 (walking distance approx. 3 minutes)
SKAJO - Mediterranean - Kaiser-Joseph-Straße 192 (approx. 5 minutes on foot)
Supermarket
Rewe Center in Karstadt - Kaiser-Joseph-Straße 165 (approx. 2 minutes on foot)
Aldi Süd in der Schwarzwald-City - Schiffstraße 7 (approx. 1 minute on foot)
Edeka - Wasserstraße 2 (approx. 1 minute)
Bakery
Kaiser am Leo - Habsburgerstraße 133 (approx. 1 minute walk)
Bäckerei Pfeifle - Oberlinden 18 (approx. 9 minutes walk)
Bank / ATM / bureau de changeSparkasse
Sparkasse - Kaiser-Joseph-Straße 186 (approx. 3 minutes walk)
Volksbank - Kaiser-Joseph-Straße 224 (approx. 4 minutes walk)
Reise Bank AG Freiburg - Bismarckallee 7F (at the main railway station)
Wash Salon
Wash & art - Wilhelmstraße 1 (approx. 12 minutes)
Opening hours
Monday to Saturday 06.00 - 23.00
Closed on Sundays and public holidays
Münster & Münstermarkt (local vendors for fruit, vegetables, handmade goods, etc.)
Opening hours of the market
Monday to Friday 07.30 - 13.30
Saturday 07.30 - 14.00
Address: Münsterplatz
Walk from Bertoldsbrunnen approx. 1 minute
Visits to the church
Monday to Saturday 10.00 - 17.00
Sundays and public holidays 13.00 - 19.00
Visits to the tower
Monday to Saturday 10.00 - 16.00 hrs
Sundays and public holidays 13.00 - 16.00
Augustinermuseum
Address: Augustinerplatz
Walk from Bertoldsbrunnen approx. 3 minutes
Opening hours
Tuesday to Sunday 10.00 - 17.00
Saving energy

Save energy together - every contribution counts!

  • Turn the heating down one degree
  • Turn the air conditioning/fan up one degree or open the window for cooler air
  • Set the fridge to medium cooling
  • Only switch on the dishwasher when full and use the eco program
  • Switch off lights and air conditioning/fan when leaving the apartment
  • Reduce water consumption
  • Close windows and doors when leaving the apartment
  • Ventilate in bursts instead of tilting windows

Thank you for taking part!

Bicycle storage You can park your bike in our courtyard / parking lot. We ask for your understanding that we assume no liability.
Feedback We welcome your suggestions and ideas for improvement. If something is not to your satisfaction, please let us know straight away so that we can change it during your stay. Guest satisfaction is our top priority.
Luggage depot Would you like to explore the area without worrying about your luggage? From Monday to Friday from 11 am and on Saturday/Sunday/holidays from 1 pm we are happy to take your luggage before check-in. Please contact our reception desk to register. Telephone +49 761 600 466 70 or email office37@freiburg-appartements.de
Liability is excluded. Please do not leave any valuables in your luggage.
House rules We ask you to observe the night's rest between 10 pm and 6 am. The apartments, their furnishings and other property are not to be damaged. We would like to point out that any damage caused will be charged.
Pets Pets are very welcome. We charge a flat rate of 15,- EUR per night per pet for the additional cleaning costs. Please register your pet with us before your arrival.
Infants We are happy to provide you with a baby crib and a high chair free of charge. Simply reserve these before your arrival or contact our reception during your stay.
Lounge Our lounge is available around the clock for you to relax in. However, we ask you to be considerate of the other guests in the hotel. Our lounge is also closed between 10 pm and 6 am.
Defects in the apartment Has something broken in the apartment? Please contact our reception immediately - phone +49 761 600 466 70 or send an e-mail to office37@freiburg-appartements.de . We will find a solution together.
Public transportation On the homepage of the VAG (Freiburger Verkehrs AG) you will find the rail network maps as PDF for download and a timetable information.
PARKING Due to our central location, we do not have our own parking spaces. However, subject to availability, we offer private parking spaces in the immediate vicinity for a fee of €15/night per vehicle.
Alternatively, we recommend the following public parking garages in the immediate vicinity:

Parkhaus Karlsbau P13
Auf der Zinnen 1
79098 Freiburg
karlsbau-freiburg.de

or

Schlossberggarage
Schlossbergring 14
79098 Freiburg
parken-in-freiburg.de
Smoking All our apartments are non-smoking apartments. We reserve the right to charge for damage to inventory in the form of burn marks at replacement value. The additional cost of special cleaning will be charged at 300 EUR.
Invoice Do you need an invoice for your stay? Please contact our reception team, preferably by e-mail to office37@freiburg-appartements.de . We will issue an invoice immediately and send it to you by e-mail.
Cleaning The accommodation is equipped with a kitchen, which will be handed over clean and with a complete inventory. We kindly ask you to put the dishes, cutlery and pots back into the cupboards in a clean condition.

It is not desirable to shower outside the shower cubicle. Please keep the bathroom as dry as possible.

For stays of at least 7 days, we offer a free intermediate cleaning service. This includes cleaning the floor, changing the towels, disposing of the garbage, replenishing toilet paper, coffee pads and soap, as well as a small cleaning of the bathroom and kitchen. We offer additional intermediate cleaning at intervals as required for EUR 25 per cleaning. Please contact reception for this.

On departure we ask our guests to leave the apartment swept clean and with washed dishes. Heavy soiling will be charged at cost, but at least 25 euros. We take the liberty of taking your credit card or passport details as a deposit. This data will be irrevocably deleted on the day of departure.
Sofabed Many apartments have a sofa bed for additional persons. Bed linen and towels can be found in the closet. If you have any questions about its use, please contact us.
Snaks At our parking lot in the backyard you will find a snack machine where you can buy drinks, food and snacks for a fee.
City map of Freiburg You can find a digital city map here: Download city map as PDF.
Regular guests Did you like it here and would you like to come back? Please visit our homepage under office37@freiburg-appartements.de or call us at +49 761 600 466 70 . We will be happy to help you choose the perfect apartment for you.
Tv channel list
  1. Das Erste HD
  2. ZDF HD
  3. RTL Television
  4. SAT.1
  5. ProSieben
  6. VOX
  7. RTL2
  8. Kabel eins
  9. SIXX
  10. Sat.1 Gold
  11. ProSieben MAXX
  12. VIVA/Comedy Central
  13. Super RTL
  14. Disney Channel
  15. Kika HD
  16. Arte HD
  17. PHOENIX
  18. Tagesschau24
  19. ZDF_neo HD
  20. ZDFinfo
  21. EUROSPORT 1
  22. SPORT1
  23. Kabel eins Doku
  24. DMAX
  25. CNN
  26. N-tv
  27. N24
  28. France 24 (en Français)
  29. France 24 (in English)
  30. France 24 (in Arabic)
Our services The rental price includes bed linen, towels, tea towels, washing-up liquid and bin liners. We also provide coffee pods for the coffee machine, as well as salt and pepper. Please let us know if you need additional supplies or anything else. Final cleaning is also included in the price.
Fans & fan heaters A fan is available free of charge for hot summer days. If you need more, please contact our reception.

Is it too cold for you? Please contact our service staff. We will be happy to put a fan heater in your apartment.
Washing Machine Some of our apartments have a washing machine. Detergent is provided free of charge. If you have any questions, please contact our reception.
Important addresses & emergency numbers Police | Fire brigade | Emergency doctor
+49 112
St. Josefs Hospital | Sautierstraße 1 | 79104 Freiburg
+49 761 27 22-1
Hexental Pharmacy / Dorfstraße 5 / 79249 Merzhausen
+49 761 403366
Office Freiburg Appartements| Stühlingerstr. 21 | 79106 Freiburg
+49 761 600 466 70
WiFi access / Internet All apartments are equipped with free WiFi.
The WIFI access data are as follows:
WLAN name:
Freiburg Appartements
Password:
frapaccess
Additional persons For additional persons we charge 15,- EUR per night and person.

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